Complaints Information

It is Davy Private Clients UK policy to provide the highest possible level of service to our clients, subject to sensible and reasonable commercial constraints. It is inevitable though that from time to time some clients may be dissatisfied with aspect(s) of the service Davy Private Clients UK provides and we acknowledge the right of clients to have any expression of dissatisfaction dealt with courteously, professionally and in a timely manner.

WE WELCOME YOUR FEEDBACK

We are constantly working to improve our service to our clients. An essential part of this continuous improvement process is feedback both positive and negative from our clients. We strongly encourage you to give this feedback to us. In particular, should you be dissatisfied at any time with the service that you receive from Davy Private Clients UK, do not hesitate to make this known to us. We have an internal complaints procedure, and further details of this procedure are available on request.

MAKING A COMPLAINT

Please address your correspondence to:

Head of Davy Private Clients UK
Donegall House
7 Donegall Square North
Belfast
BT1 5GB
Northern Ireland

Or call us on 028 9031 0655, or email us at belfast@davy.ie

We may refer the matter to the Compliance Department, which is independent.
REFERRING YOUR COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE

If you are not satisfied with the outcome of our review of your complaint, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS), or the European Commission’s Online Dispute Resolution platform.  The FOS is an independent public body, set up by law to deal impartially with unresolved complaints from eligible complainants about their individual dealings with financial services providers. This service is free to the complainant.

CONTACTING THE FINANCIAL OMBUDSMAN SERVICE OR THE EUROPEAN COMMISSION’S ONLINE DISPUTE RESOLUTION PLATFORM

Further details relating to the FOS, including how to make a complaint, are available at www.financial-ombudsman.org.uk; by writing to Financial Ombudsman Service Exchange Tower London E14 9SR; or by emailing complaint.info@financial-ombudsman.org.uk  If your complaint relates to online sales or services you may be able to use the European Commisson’s Online Dispute Resolution platform, which is accessible here.